Job Description: Senior Specialty Coffee Barista
Zamarut – Speciality Coffee – Unleashing the Essence of Specialty Coffee
We are a family-owned specialty coffee shop passionate about delivering exceptional coffee experiences to our customers. Situated in the vibrant heart of Liverpool Street, London, our coffee shop is dedicated to crafting the finest artisanal coffee while fostering a warm and inviting atmosphere for everyone who walks through our doors. We take pride in sourcing the highest quality beans, using state-of-the-art brewing equipment, and providing top-notch customer service.
Job Summary: As a Team Leader for our specialty coffee shop in Liverpool Street, you will play a pivotal role in ensuring the smooth and efficient operation of the coffee shop. You will lead a team of dedicated baristas, ensuring they consistently deliver outstanding coffee and superior customer service. We are looking for a motivated, enthusiastic, and coffee-loving individual who can embody our brand’s values and maintain the welcoming ambiance that our customers have come to love.
· Leadership: Inspire, motivate, and guide the team to perform at their best. Lead by example, fostering a positive and collaborative work environment. Provide clear direction and support to team members.
· Quality Coffee Preparation: Oversee the coffee brewing process to ensure the consistent delivery of top-quality coffee, adhering to our exacting standards for taste, presentation, and brewing techniques.
· Customer Service: Set the highest standard of customer service and hospitality. Interact with customers, handle inquiries, and address any concerns promptly and professionally. Strive to create memorable experiences for every guest.
· Training and Development: Train new baristas, ensuring they receive comprehensive knowledge of coffee products, brewing methods, and customer service protocols. Continuously develop the skills and knowledge of existing team members.
· Inventory Management: Assist in monitoring inventory levels and placing orders for coffee beans, supplies, and equipment as needed. Ensure proper stock rotation and minimize waste.
· Shop Maintenance: Oversee the cleanliness and organization of the coffee shop, ensuring it remains presentable and adheres to health and safety regulations.
· Sales and Upselling: Encourage the team to upsell products and promote special offers, contributing to the coffee shop’s overall success.
· Cash Handling: Oversee cash register operations, including opening and closing procedures, and ensure accurate cash handling by all team members.
· Problem Solving: Address any operational challenges promptly and effectively, seeking solutions and implementing improvements where necessary.
· Previous experience in a leadership or supervisory role, preferably within the coffee shop or hospitality industry.
· A passion for specialty coffee and a desire to share that passion with customers and team members alike.
· Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
· Proven ability to lead and motivate a team, driving them towards shared goals.
· Strong organizational skills and the ability to manage multiple tasks efficiently.
· Flexibility in working hours, including weekends and holidays, to ensure adequate coverage.
· Understanding of health and safety regulations and willingness to maintain a safe environment for both customers and staff.
· Knowledge of basic cash handling procedures and point-of-sale systems.
Join our team and be part of an exciting new venture in the heart of London’s bustling Liverpool Street. If you are enthusiastic about coffee, dedicated to exceptional service, and ready to lead a passionate team, we would love to hear from you!