Coffee Shop Assistant Full Time Part Time

The role of the Coffee Shop Assistant / Barista is to create a vibrant and welcoming atmosphere for all visitors. To prepare fresh food and drinks in a coffee shop setting whilst always maintaining a high standard of service and customer care with a friendly and polite attitude.

Key Responsibilities:

Customer Service

· Use effective customer care skills to always ensure the well-being of customers.

· Ensure and maintain good customer relations.

· Ensure high levels of safety and hygiene are maintained throughout the Coffee shop.

· Report any issues that could affect the smooth running of the Coffee shop to the manager.

Food and Beverage Preparation

· Prepare food and beverages in line with Food Hygiene, Health and Safety Standards.

· Food and Beverage preparation to be high quality to meet customer requirements.

· Prepare and serve hot and cold drinks to specified recipe standards.

· Prepare and serve pastries, sandwiches and other snack foods as requested to recipe standards.

· All equipment should be cleaned in preparation for next use.

General

· Receive and store stock, ensuring accurate booking in.

· Shelves/fridges should be fully stocked with items available and must be replenished throughout the day, particularly after peak times.

· Stock rotation must be always adhered to so that stock with the earliest sell-by date is at the front/on top of shelves so that customers use this stock first. Any stock nearing its expiry date must be reported to the manager at the earliest opportunity.

· All staff should report any stocks that are running low to the manager so that these can be ordered.

· Discuss any requests or suggestions for new stock items with the manager.

· Checks: Take temperature checks of the freezers / fridges and report findings in record book– any faults should be reported to the manager.

· Staff should report at the earliest opportunity to the manager or accounts if they are running low on change in the till.

· All staff should ensure accurate cash handling. Any problems should be reported to the manager.

Cleaning

· Tables, chairs, work tops and the floor should be cleaned / hoovered / mopped after peak times and at the end of the shift so that the Coffee shop maintains a high level of cleanliness.

· Collect cups / rubbish from the seating areas once customers leave so that they are ready for further use.