Grind Maintenance Technician
Location South London Location – Elephant & Castle
Salary Plus Great Staff Discounts & L&D Training!
JOB ROLE: Grind Maintenance Technician
REPORT TO: Head of Maintenance & External Coffee Operations
RESPONSIBLE FOR: All internal and external coffee machine, grinder and brewer maintenance
DEPARTMENT: Grind Coffee Roasters Ltd.
LINE REPORTS: N/A
A bit about us
Grind Coffee Roasters Ltd. is the roasting branch that supplies all the coffee for the Grind & Co cafes and restaurants, as well as some major wholesale accounts
This role will be based out of our Roastery located in Elephant & Castle. Since opening the Roastery in early 2019, the space has evolved and now houses 2 roasters, a tinning line, and cupping space, with many more exciting things to come. Grind is now looking for a highly motivated and passionate individual to join our existing Maintenance team.
A highly organized and experienced customer-focused Coffee Machinery Technician. Precision and comprehensive customer care are integral to this role, as well as the ability to creatively problem-solve and provide a high level of service. Invested in our values and goals, you will be an accountable candidate who enjoys working autonomously and can contribute to a fast-growing department of the business.
KEY RESPONSIBILITIES OF THE ROLE:
Working closely with the Head of Maintenance to schedule & perform installations in Grind sites and with wholesale partners
Perform pre-planned preventative maintenance services in Grind sites and with wholesale partners
Attend break-down and repair call outs in Grind sites and with wholesale partners
Maintaining and repairing espresso machines, grinders, and water filtration equipment in Grind sites and with wholesale partners
Ensuring customer satisfaction and positive relationships with Wholesale partners
Working with the Head of Maintenance to train wholesale customers on equipment maintenance and help create informative materials for our customers in the UK and overseas
Fulfilling wholesale customer parts orders
Managing and maintaining the stock of spare parts and tools in the roastery workshop
Keeping up to date with the latest in coffee machinery and technology
Technical/Engineering experience relevant to the coffee industry and related machinery
Must be a La Marzocco certified technician
Excellent technical knowledge
Confident IT and computer skills
Excellent customer service and communication skills
Good teamwork and organization skills
Ability to work under pressure and to deadlines
Good problem-solving skills and a creative approach to new ideas
Proof of the right to work in the UK
Full and clean UK Driving license
REQUIRED / DESIRABLE ATTRIBUTES
Extensive barista training will be given to the successful candidate, so whilst experience is desirable, it is not essential
Extensive experience with La Marzocco, Victoria Arduino, Fetco and Bunn equipment
Flexible work hours, this is a Monday to Friday role including early mornings when needed, with a rotated on-call weekend.
If this gets you going we would love to hear from you, please send us your CV and submit an application.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
We’ll see you at the Grind!