Outbound Sales Professional Café (f/m/d) Full Time

Innsbruck / Vienna, Austria or EU remote • Full-time

Cropster is the market leader in software for the specialty coffee industry. We work with farmers, exporters, importers, and roasters in over 90 countries around the world to help them deliver a better cup of coffee in a sustainable way.

We’re a fast-growing business that is highly focused on our customers and the benefits we can bring them through close collaboration—with a successful history of over 15 years. We also believe that work-life balance is more than a catchphrase, it is a part of our success. We encourage empowerment and taking over responsibilities. We provide our team with room to grow within our organization, and to develop their interests and expertise whatever their current experience level. We are committed to building a culture of inclusion and embracing diversity in all its forms. We offer fair, competitive, and transparent pay. The range for this position is € 45K to € 55K gross and we look at factors like your experience and individual qualifications to determine our offer, which includes benefits like an educational budget and an endless stream of really great coffee. We also make our best possible offer upfront—no games.

Join us and be part of a great team focused on developing Cropster’s expanding product line, which includes a native desktop application that helps coffee roasters, a mobile application for sensorial tasting, a comprehensive cloud application for managing and analyzing coffee-related data, and more.

About the role
Are you able to persuade enthusiasts working in the coffee industry about solutions that will help them grow and better manage their businesses? As Cropster’s Outbound Sales Professional for Cafe, you will pitch our product line to cafes and roasteries in the European market. Your main focus will be our solution for retail and wholesale management of cafes, Cropster Cafe. Your goal is to excite potential customers and partners about our solution stack, assess their needs, educate them and convert them into qualified orders. As a key member of Cropster’s sales team, you will work externally with partners and customers across Europe. Internally, you will build a team with the Inbound Sales Organization and have interfaces with Marketing, Customer Success, and Product Management.

What you’ll do

• Researching the market for leads, influencers, decision-makers, partners, and scaling opportunities.
• Generating, qualifying, and activating potential customers in collaboration with our customer success team as well as through outbound activities using your industry network, events, visits, emails, and phone calls.
• Activating high annual contract value (ACV) key accounts, assessing their needs, negotiating implementation, and scheduling onboarding plans with decision-makers.
• Using the CRM system (Hubspot) to prioritize leads, track activities, and follow through on the pipeline from prospect through the order stage.
• Building and maintaining relationships with partners, e.g. through collaboration on leads, hosting events and developing the market.
• Being the face of Cropster on the market – Pitch and represent our product lines in conversations, lectures, and workshops.
• Collaborating with Marketing and Customer Success on buyer personas and leads, with Inbound Sales on conversions, and with the Product Team on customer feedback.

We are looking for people with

• Experience and strong network in the (specialty) coffee market in Europe.
• A proven track record of working with cafes or wholesale roasteries.
• The drive to persuade people with a solution that will make their lives easier.
• Strong interpersonal and professional communication skills in English.
• A customer-first mindset and doer mentality.
• The ability to prioritize leads by their needs, scope, scale, and ability to make the next step.
• Strong problem-solving and decision-making skills while using good judgment.
• Willingness to travel (about 40%).

That said, we’d be particularly delighted to hire someone with

• Experience in coffee wholesale, espresso machine service, or coffee education sector.
• Skills in speaking any other language.

At this point, Cropster will only employ those who are legally authorized to work in Austria for this opening. For Non-EU applicants: please attach your work permit to your application.