Climpson & Sons are one of the pioneers of the evolving London specialty coffee scene, supplying a growing number of cafes, restaurants and businesses across London, the UK and Europe.
We are looking for a Technician to join the Climpsons’s Team. The ideal candidate has a demonstrable experience in specialty coffee and has minimum 1 year experience in providing technical support with equipment.
A key strategic objective for Climpson & Sons is to retain the current customer base and provide an exceptional level of customer support and service. The focus must be on building a strong support system for each customer with a quick reaction time, excellent record keeping and proactive problem solving.
The role of the technician is to provide an easily accessible, friendly and communicative technical support service for all of Climpson & Sons wholesale customers. The technician must balance the annual services scheduled with reactive, urgent care when needed. The technician should provide a clear line of communication between all departments so that customer queries and emergencies can be dealt with quickly, efficiently and effectively to minimise any negative impact on the customers’ business. The technician is expected to spend their time outside of call outs performing rebuilds, troubleshooting via phone and email and teaching maintenance classes. The key to the role is to ensure that you follow up and follow through to ensure accuracy and accountability to customers and the Climpsons team.
This role is operational, based between the Tech Area in our East London Roastery and HQ, as well as on site supporting wholesale customers. Ideally you will have a full drivers license.
Day to Day Responsibilities:
Skills & Qualifications