Are you detail orientated, driven by the pursuit for customer satisfaction and happy to muck in where needed? If it’s a yes to all of the above and you’d like a full-time role working for a young, growing business then read on.
Working closely with company owner / director to ensure successful fulfilment of all customer orders (B2C & B2B). This includes but is not limited to:
-Develop & maintain operational standards.
-Ensure operational standards and policies are adhered to for product quality, prompt delivery and within cost target.
-Identify and improve operational processes for improved cost performance and delivery quality.
-Devise operational plan to manage the stock control, ensuring sufficient stock for all roastery inventories.
-Purchase consumables to support delivery of product at lowest cost to improve on CPU targets while maintaining quality.
-Work closely with the coffee roastery team to understand the product end-to-end (how we source, roast and profile)
-Daily management of the 3PL courier contacts for e-commerce and wholesale deliveries.
-Support with inbound enquiries and ensure appropriate action is implemented to maintain 100% customer satisfaction.
-Support in other areas of the business, including client account management and business development.
-The Operations Manager must have excellent verbal and written communication
-Very Hands on – be willing to step in at short notice and support production when required
-Organised – produces and executes operational planning effectively
-Calm under pressure
-Excel knowledge / Google sheets
-Previous experience or keen interest in operational management
-Knowledge of coffee an advantage but not necessary
-A great working location at our roastery in the Surrey Hills
-Full time salary
-Working for a young, growing company driven by sustainability
-Lots of excellent coffee!
-This is a full time role
-Preferable start date 1st September 2020
Tagged as: operations
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